Zendesk
About
Customer support and help desk software — bring emails, chats and social messages into one ticket queue so your team can answer customers faster.
Pricing
USD 19 / monthly
Zendesk is customer support software that gathers every customer conversation — email, chat, phone and social — into one shared inbox. Agents answer questions from a single screen, and you get automation, analytics and a help center to scale support as you grow.
Key Features
- Shared inbox: every customer message becomes a ticket in one place.
- Multi-channel support: email, live chat, social and phone messages unified.
- Automation: auto-assign, route and prioritize tickets by rules.
- Help center: publish FAQs and articles customers can self-serve.
- Agent collision prevention: avoid two people answering the same ticket.
- SLA and reporting: track response times and satisfaction scores.
- Integrations: connects with Slack, Shopify, Jira and hundreds more.
Pricing
- Support Team: from $19/agent/month (billed annually) — email and social support.
- Suite plans: from about $55/agent/month — adds chat, voice and messaging.
- Free trial: try any plan before paying.
Getting Started
Go to zendesk.com, start a free trial, connect your support email and start replying to customers from the shared inbox.
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